Additional Information

Additional Information
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HILTECHBAMBOO

FAQ


Why bamboo?

Bamboo is a remarkable, eco-friendly material grown without the use of pesticides and fertilizers. The resulting fabric is amazingly soft, yet incredibly strong with little impact to the environment. For more information, see our "Why Bamboo?" pages.

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When will I get my ordered items?

HILTECHBAMBOO strives to provide excellent communication about your order. We will contact you when your items have shipped (usually within 48hrs after payment confirmation on weekdays), and provide tracking number of the package which can be tracked at www.canadapost.ca.

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How do I care for my HILTECHBAMBOO items?

Bamboo is a very strong and durable plant, yielding very strong and durable fibers for clothing and towels. Your HILTECHBAMBOO items will retain their shape and color for many launderings, and will also retain their natural antibacterial properties without any extra work required on your part!
To wash, simply use your regular detergent, the gentle wash cycle, and lukewarm or cool water. Do not use fabric softeners, as it can fill up the micro-gaps in the fibers leading to reduced absorbency. Bamboo is naturally very soft and anti-static anyway. No bleach, as it will fray the bamboo fabric.
After cleaning, your HILTECHBAMBOO items can be dried on the lowest heat setting in your dryer, or line dried.
Bamboo is extremely moisture-absorbent, 3 times more absorbent comparing to cotton. If you combine your bamboo items with regular cotton items in the dryer, everything will come out dry except for the bamboo items. Therefore, we recommend drying your bamboo items separately, or line drying.
Occasionally, you might notice a few loose threads. This is a normal occurrence that is inherent to the bamboo fiber. Simply trim the loose threads with scissors to prevent your HILTECHBAMBOO items from being damaged.

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What is your return policy?

Customer satisfaction is of the utmost importance here at HILTECHBAMBOO. If there is a problem with your purchase, simply send it back for refund or exchange within 30 days of receipt.
Items must be returned within 30 days of original purchase, with shipping costs paid by the customer. For more information please see our page Return Policy Details.

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How do I order?

Ordering is easy and secure! Simply browse around the store and add items to your shopping cart as desired. When you're done shopping, click on the shopping cart at the top of any page to be taken to the secure check-out pages.
You can always change items in your cart, change the number of any item, or remove items completely.
You will be taken to PayPal with 128-bit SSL transaction encryption where you can choose your form of payment. You do not need a PayPal account to complete credit card transactions, but will be given the opportunity to sign up for one if you wish. If you already have a PayPal account, you'll be asked for your user name and password, and can then choose to transfer funds from your PayPal balance or choose another form of payment.
When your payment transaction is complete, you'll be returned to HILTECHBAMBOO.

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Do you take checks and money orders?

At this time, we regret that we cannot accept personal checks or money orders.
You can pay with any major credit card through our secure partner, PayPal. If you have a PayPal account, you can also do an instant balance transfer.

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What happens to my personal information at HILTECHBAMBOO?

Your personal information will never be shared, sold, or traded. Your personal data is for order completion internally, and, when requested by our customers, for email notifications of specials, new arrivals, etc. Your personal data will never be viewed by an outside source.

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