Additional Information

Additional Information
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HILTECHBAMBOO

Shipping & Returns

Shipping Policy:

We choose Canada Post as our primary shipping carrier, and FedEx as our back carrier. Our standard shipping is by Expedited Parcel which takes 1-7 business days for Canada delivery, and 6-12 business days for USA delivery. The shipping charge will be input automatically during the check-out process based on the table shown below:

For Canada West Delivery(British Columbia,Alberta,Saskatchewan,Manitoba):

Standard shipping by Expedite Parcel (1-7 business days)
Per Shipment Bands Shipment Rate
$0.00 CAD to $79.99 CAD $9.99 CAD
$80.00 CAD to up Free shipping

For Canada Other Area Delivery:

Standard shipping by Expedite Parcel (1-7 business days)
Per Shipment Bands Shipment Rate
$0.00 CAD to $79.99 CAD $15.99 CAD
$80.00 CAD to up Free shipping

Free shipping is based on the price before tax is added (if applicable) to Canada customer.

Other options are available: Priority Courier for next day delivery; Xpresspost for next two days delivery in Canada. Please contact for the shipping rate of other options.

For USA Delivery:

Standard shipping by Expedite Parcel (2-12 business days)
Per Shipment Bands Shipment Rate
$0.00 CAD to $79.99 CAD $15.99 CAD
$80.00 CAD to up Free shipping

Other options are available: Priority Courier for next day delivery; Xpresspost for 3 to 5 business days delivery major centers in USA. Please contact for the shipping rate of other options.

For other international destinations delivery:

Standard shipping by Small Packet International Air (10-14 business days)
Per Shipment Bands Shipment Rate
$0.00 CAD to $99.99 CAD $27.99 CAD
$100.00 CAD to up 30% of order value

Other options are available: Priority Courier for 2 - 3 business day delivery to major destinations; Xpresspost for 4 to 7 business day delivery to major destinations. Please contact for the shipping rate of other options.

(Please note: for USA and other international destinations delivery, no sales tax applicable, however, the customs fees and import duty at destination country may be applicable, and are always the responsibility of the recipient.)

Items in stock ship within 48hrs of payment confirmation on weekdays (Monday to Friday, Pacific Standard Time). For items not in stock, you will receive an email regarding ETA (which is usually between 4-6 weeks).

Return Policy Details:

Customer satisfaction is of the utmost importance here at HILTECHBAMBOO. If there is a problem with your purchase, simply send it back for refund or exchange within 30 days of receipt (please see stipulations below)

Items must be returned within 30 days of original purchase, with shipping costs paid by the customer.

Remember to include your order#, name, address, email & contact number (or a copy of the packing slip with all the above information).

*** Unfortunately, we cannot accept back items that have been washed, worn or otherwise soiled. If the package arrives damaged, please contact immediately!

Returns require prior authorization. Please send us an email with your request, and we will provide you with a Return Authorization Number(this number is required for all returns and exchanges.) Upon receiving your Return Authorization, you may ship your item to the following address:

HILTECHBAMBOO
4094 199A Street,
Langley, BC, Canada V3A7S8

For refund on items returned, tax is refundable, however, no refund on original shipping. Refund applied to credit card or bank account used to make original purchase.

Please feel free to contact with any questions or concerns you may have!